[hidden]{display:none!important}
:root{
  --bg:#f6f7f9;--card:#fff;--ink:#0f172a;--ink2:#334155;--muted:#64748b;--faint:#94a3b8;--line:#e7eaf0;--line2:#f1f3f7;
  --accent:#4f46e5;--accent-ink:#3730a3;--accent-soft:#eef0ff;
  --red:#dc2626;--red-soft:#fef1f1;--green:#15803d;--green-soft:#effaf3;--amber:#b45309;--amber-soft:#fff8eb;
  --radius:20px;--radius-sm:12px;--shadow:0 1px 2px rgba(15,23,42,.04),0 6px 24px rgba(15,23,42,.05);
  --font:ui-sans-serif,system-ui,-apple-system,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;
}
*{box-sizing:border-box}html,body{margin:0}
body{font:15px/1.5 var(--font);background:var(--bg);color:var(--ink);-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent}
a{color:var(--accent-ink)}button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:3px solid #a5b4fc;outline-offset:2px;border-radius:8px}

/* ---------- top bar ---------- */
.top{position:sticky;top:0;z-index:10;display:flex;align-items:center;gap:20px;height:64px;padding:0 28px;background:rgba(255,255,255,.88);backdrop-filter:saturate(1.6) blur(12px);-webkit-backdrop-filter:saturate(1.6) blur(12px);border-bottom:1px solid var(--line)}
.brand{display:flex;align-items:center;gap:10px;text-decoration:none;color:var(--ink);font-weight:700;font-size:16px;white-space:nowrap;letter-spacing:-.01em}
.brand small{display:block;font-weight:500;font-size:12px;color:var(--muted);letter-spacing:0;line-height:1.1}
.brand .bt{line-height:1.15}
.logo{display:grid;place-items:center;width:34px;height:34px;border-radius:11px;background:var(--accent);color:#fff;flex:none}
.logo svg{width:18px;height:18px}
#nav{display:flex;gap:4px;flex:1;justify-content:center}
#nav a{position:relative;color:var(--muted);text-decoration:none;font-weight:600;font-size:15px;padding:9px 16px;border-radius:999px;white-space:nowrap;transition:background .15s,color .15s}
#nav a:hover{color:var(--ink);background:var(--line2)}
#nav a.on{color:var(--accent-ink);background:var(--accent-soft)}
.menuwrap{position:relative;margin-left:auto}
.avatar{display:flex;align-items:center;gap:8px;border:1px solid var(--line);background:#fff;border-radius:999px;padding:4px 12px 4px 4px;cursor:pointer;font-weight:600;font-size:14px;color:var(--ink2)}
.avatar .ini{display:grid;place-items:center;width:30px;height:30px;border-radius:50%;background:var(--accent-soft);color:var(--accent-ink);font-size:13px;font-weight:700}
.avatar:hover{border-color:#cfd5e0}
.menu{position:absolute;right:0;top:calc(100% + 8px);min-width:230px;background:#fff;border:1px solid var(--line);border-radius:16px;box-shadow:0 12px 40px rgba(15,23,42,.14);padding:8px;z-index:30}
.menu .who{padding:8px 12px 10px;border-bottom:1px solid var(--line2);margin-bottom:6px;font-size:13px;color:var(--muted)}
.menu .who b{display:block;color:var(--ink);font-size:14px}
.menu a,.menu button{display:block;width:100%;text-align:left;background:none;border:0;padding:10px 12px;border-radius:10px;color:var(--ink2);text-decoration:none;font-weight:500;cursor:pointer;font-size:14px}
.menu a:hover,.menu button:hover{background:var(--line2)}
.menu a.on{color:var(--accent-ink);background:var(--accent-soft)}
.menu hr{border:0;border-top:1px solid var(--line2);margin:6px 0}
.link{background:none;border:0;color:var(--accent-ink);cursor:pointer;padding:0;font-weight:600}
.envtag{background:#fde68a;color:#78350f;border-radius:6px;padding:1px 6px;font-size:11px;margin-left:6px;font-weight:700}

/* bottom tab bar (phones) */
.tabbar{display:none}
@media (max-width:760px){
  .top{height:56px;padding:0 16px;gap:12px}
  #nav{display:none}
  .avatar .nm{display:none}.avatar{padding:3px}
  .tabbar:not([hidden]){display:grid;grid-auto-flow:column;grid-auto-columns:1fr;position:fixed;left:0;right:0;bottom:0;z-index:10;background:rgba(255,255,255,.94);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border-top:1px solid var(--line);padding:6px 6px calc(6px + env(safe-area-inset-bottom))}
  .tabbar a{display:flex;flex-direction:column;align-items:center;gap:2px;padding:6px 2px;color:var(--faint);text-decoration:none;font-size:11px;font-weight:600;border-radius:12px}
  .tabbar a svg{width:23px;height:23px}
  .tabbar a.on{color:var(--accent)}
}

/* ---------- layout ---------- */
main{max-width:1240px;margin:0 auto;padding:32px 28px 80px}
h1{font-size:28px;line-height:1.2;margin:0 0 6px;letter-spacing:-.02em;font-weight:750}
h2{font-size:18px;margin:36px 0 14px;letter-spacing:-.01em}
h3{font-size:13px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin:22px 0 10px}
.sub{color:var(--muted);margin:0 0 26px;max-width:720px}
.pagehead{display:flex;align-items:flex-end;gap:16px;flex-wrap:wrap;margin-bottom:24px}
.pagehead .sub{margin-bottom:0}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:20px;box-shadow:var(--shadow)}
.grid{display:grid;gap:16px}
.kpis{grid-template-columns:repeat(auto-fit,minmax(180px,1fr))}
.kpi .n{font-size:40px;font-weight:750;line-height:1.1;letter-spacing:-.02em;font-variant-numeric:tabular-nums}
.kpi .l{color:var(--muted);font-size:13px;margin-top:6px}
.kpi.open .n{color:var(--red)}.kpi.done .n{color:var(--green)}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.spacer{flex:1}
.meta{color:var(--muted);font-size:13px}
.err{color:var(--red);font-size:14px}
.empty{color:var(--muted);text-align:center;padding:36px 16px}

/* buttons, inputs */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid var(--line);background:#fff;border-radius:999px;padding:9px 18px;cursor:pointer;color:var(--ink2);font-weight:600;font-size:14px;text-decoration:none;transition:border-color .15s,background .15s}
.btn:hover{border-color:#cdd3de;background:#fafbfc}
.btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn.primary:hover{background:var(--accent-ink);border-color:var(--accent-ink)}
.btn.danger{background:var(--red);border-color:var(--red);color:#fff}
.btn.small{padding:6px 13px;font-size:13px}
.btn.ghost{border-color:transparent;background:transparent;color:var(--faint)}.btn.ghost:hover{color:var(--red);background:var(--red-soft)}
.btn:disabled{opacity:.45;cursor:not-allowed}
input,select,textarea{border:1px solid #d9dee7;border-radius:12px;padding:9px 12px;background:#fff;min-height:40px}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}
input[type=checkbox]{min-height:0;width:17px;height:17px;accent-color:var(--accent)}
label{font-size:13px;color:var(--muted);display:grid;gap:5px;font-weight:500}
.pill{display:inline-flex;align-items:center;gap:4px;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:650;white-space:nowrap;vertical-align:middle}
.pill.open{background:var(--red-soft);color:var(--red)}.pill.resolved{background:var(--green-soft);color:var(--green)}
.pill.amber{background:var(--amber-soft);color:var(--amber)}.pill.grey{background:var(--line2);color:var(--muted)}
.pill.accent{background:var(--accent-soft);color:var(--accent-ink)}
.tabs{display:inline-flex;gap:4px;margin-bottom:18px;background:#eceff4;padding:4px;border-radius:999px}
.tabs button{border:0;background:transparent;border-radius:999px;padding:8px 16px;cursor:pointer;font-weight:600;color:var(--muted)}
.tabs button.on{background:#fff;color:var(--ink);box-shadow:0 1px 3px rgba(15,23,42,.1)}

/* missed-call list */
.list{display:grid;gap:12px}
.item{display:grid;grid-template-columns:1fr auto;gap:10px 20px;align-items:start}
.item .num{font-size:21px;font-weight:700;letter-spacing:-.01em;margin-bottom:2px}.item .num a{text-decoration:none;color:var(--ink)}
.item>.row{justify-content:flex-end}
.note{background:var(--line2);border-radius:12px;padding:9px 12px;font-size:14px;margin-top:8px}
.note.ok{background:var(--green-soft);color:#14532d}

/* tables */
.tablewrap{overflow-x:auto;background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}
table{width:100%;border-collapse:collapse}
th,td{text-align:left;padding:12px 14px;border-bottom:1px solid var(--line2);vertical-align:top;font-size:14px}
th{font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:650;background:#fbfcfd}
tr:last-child td{border-bottom:0}
td a{text-decoration:none;font-weight:600}

/* dashboard bars */
.bars{display:grid;gap:10px}
.bar{display:grid;grid-template-columns:130px 1fr 56px;gap:10px;align-items:center;font-size:13px}
.bar .track{background:var(--line2);border-radius:999px;height:10px;overflow:hidden;display:flex}
.bar .o{background:var(--red)}.bar .r{background:var(--accent)}
.agent{display:flex;justify-content:space-between;gap:8px;padding:9px 0;border-bottom:1px solid var(--line2);font-size:14px}.agent:last-child{border-bottom:0}

/* login */
.login{max-width:400px;margin:12vh auto 0;padding:36px 32px}
.login .logo{width:46px;height:46px;border-radius:14px;margin-bottom:18px}.login .logo svg{width:24px;height:24px}
.login form{display:grid;gap:16px}.login input{width:100%;padding:12px 14px}
.login .btn{padding:12px 18px;font-size:15px;margin-top:4px}

/* modal / toast */
.modal{position:fixed;inset:0;background:rgba(15,23,42,.38);display:grid;place-items:center;z-index:40;padding:16px;animation:fade .15s ease}
.modal .box{background:#fff;border-radius:24px;max-width:560px;width:100%;padding:26px;max-height:88vh;overflow:auto;box-shadow:0 24px 64px rgba(15,23,42,.25)}
.modal .box.wide{max-width:900px}
.modal h2{margin-top:0;font-size:21px}
@keyframes fade{from{opacity:0}}
@media (max-width:760px){.modal{place-items:end center;padding:0}.modal .box{border-radius:24px 24px 0 0;max-height:92vh;padding:22px 18px calc(22px + env(safe-area-inset-bottom))}}
.warn{background:var(--amber-soft);border:1px solid #fde7b0;border-radius:14px;padding:12px 14px;color:#713f12;font-size:14px;margin-bottom:14px}
pre{background:#0f172a;color:#e2e8f0;padding:12px;border-radius:12px;overflow:auto;font-size:12px;max-height:220px}
.toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%);background:var(--ink);color:#fff;padding:12px 18px;border-radius:999px;z-index:50;max-width:90vw;font-weight:600;font-size:14px;box-shadow:0 10px 30px rgba(15,23,42,.25)}
@media (max-width:760px){.toast{bottom:86px}}
.days{display:flex;flex-wrap:wrap;gap:4px 10px;min-width:280px}.days label{display:inline-flex;flex-direction:row;gap:4px;align-items:center;color:var(--ink);font-size:13px}

/* ---------- live board ---------- */
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px;margin:0 0 22px}
.tot{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:16px 18px;box-shadow:var(--shadow)}
.tot b{display:block;font-size:34px;line-height:1.1;font-weight:750;letter-spacing:-.02em;font-variant-numeric:tabular-nums}
.tot span{color:var(--muted);font-size:13px;display:block;margin-top:4px}
.tot .x{font-size:12px;color:var(--faint);margin-top:2px}
.tot.red b{color:var(--red)}.tot.blue b{color:var(--accent)}.tot.green b{color:var(--green)}
.tap{cursor:pointer;transition:transform .12s,box-shadow .15s,border-color .15s}
.tap:hover{border-color:#d4d9e3;box-shadow:0 2px 4px rgba(15,23,42,.05),0 10px 30px rgba(15,23,42,.08)}
.tap:active{transform:scale(.99)}
.board{display:grid;gap:18px;grid-template-columns:repeat(auto-fill,minmax(330px,1fr));align-items:start}
.qcard{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:20px;display:flex;flex-direction:column;gap:14px;box-shadow:var(--shadow);min-width:0}
.qcard.has-wait{border-color:#fbc4c4;box-shadow:0 0 0 3px var(--red-soft),var(--shadow)}
.qcard.is-now{border-color:#c7cbfb}
.qcard header{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}
.qtitle{min-width:0}
.qkicker{font-size:12px;font-weight:650;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin-bottom:3px;display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.qn{font-size:20px;font-weight:750;letter-spacing:-.01em}
.qname{color:var(--muted);font-size:14px;font-weight:500}
.bign{font-size:44px;font-weight:780;line-height:1;letter-spacing:-.03em;font-variant-numeric:tabular-nums;text-align:right}
.bign small{display:block;font-size:12px;font-weight:600;color:var(--muted);letter-spacing:0;margin-top:4px}
.bign.red{color:var(--red)}
.nowpill{background:var(--accent);color:#fff}
.mini{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}
.mini div{background:var(--line2);border-radius:14px;padding:10px 12px}
.mini b{display:block;font-size:22px;font-weight:750;line-height:1.1;font-variant-numeric:tabular-nums}
.mini span{font-size:12px;color:var(--muted)}
.mini .red b{color:var(--red)}.mini .blue b{color:var(--accent)}.mini .green b{color:var(--green)}
.badges{display:none}
.calls{display:grid;gap:6px}
.call{display:flex;justify-content:space-between;gap:10px;padding:10px 12px;border-radius:14px;font-size:14px;align-items:center;background:var(--line2)}
.call .cl{min-width:0}
.call b{font-weight:650}
.call.wait{background:var(--red-soft);color:#7f1d1d}
.call.ring{background:var(--amber-soft);color:#713f12}
.call.talk{background:var(--accent-soft);color:#1e1b4b}
.call.none{background:none;color:var(--faint);font-size:14px;padding:4px 2px;justify-content:flex-start}
.tm{font-variant-numeric:tabular-nums;font-weight:700;white-space:nowrap}
.tm.big{font-size:18px}
.agents2{display:grid;gap:0;border-top:1px solid var(--line2);padding-top:6px}
.agent2{display:grid;grid-template-columns:1fr auto;gap:4px 10px;align-items:center;padding:8px 0;border-bottom:1px solid var(--line2);font-size:14px}
.agent2:last-child{border-bottom:0}
.agent2 .who b{font-weight:650}
.agent2 .ctl{grid-column:1/-1;display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.agent2 .st{color:var(--muted);font-size:13px;text-align:right}
.agent2.s-in .st{color:var(--green);font-weight:600}.agent2.s-call .st{color:var(--accent);font-weight:600}.agent2.s-pause .st{color:var(--amber);font-weight:600}.agent2.s-ring .st{color:var(--amber);font-weight:700}
.dot2{display:inline-block;width:9px;height:9px;border-radius:50%;margin-right:7px;background:#cbd2dc;vertical-align:middle}
.dot2.d-in{background:#22c55e}.dot2.d-pause{background:#f59e0b}.dot2.d-call{background:var(--accent)}.dot2.d-ring{background:#f59e0b;animation:blink 1s infinite}
@keyframes blink{50%{opacity:.45}}
.more{font-size:13px;text-align:left;padding:8px 0 0}
.today{display:flex;flex-wrap:wrap;gap:6px 18px;border-top:1px solid var(--line2);padding-top:12px;font-size:13px;color:var(--muted)}
.today b{color:var(--ink);font-size:15px;font-variant-numeric:tabular-nums}.today b.r{color:var(--red)}
.nowbox .big{font-size:22px;font-weight:700;letter-spacing:-.01em;line-height:1.3}
.nowbox .next{font-size:14px;color:var(--muted)}
.othersbar{margin-top:22px;display:flex;justify-content:center}
.othersbar .btn{color:var(--muted)}
.fresh{display:inline-flex;align-items:center;font-size:13px;color:var(--muted)}.fresh.stale{color:var(--red);font-weight:700}
.pulse{display:inline-block;width:8px;height:8px;border-radius:50%;background:#22c55e;margin-right:8px;box-shadow:0 0 0 0 rgba(34,197,94,.5);animation:ping 2s infinite}
@keyframes ping{0%{box-shadow:0 0 0 0 rgba(34,197,94,.45)}70%{box-shadow:0 0 0 8px rgba(34,197,94,0)}100%{box-shadow:0 0 0 0 rgba(34,197,94,0)}}
.detrow{display:flex;justify-content:space-between;gap:12px;align-items:center;padding:14px 16px;box-shadow:none}
.detrow[data-detail]{cursor:pointer}.detrow[data-detail]:hover{border-color:#d4d9e3}
.myq{display:flex;justify-content:space-between;gap:12px;align-items:center;flex-wrap:wrap}
.myq.s-in{box-shadow:inset 4px 0 0 #22c55e,var(--shadow)}.myq.s-pause{box-shadow:inset 4px 0 0 #f59e0b,var(--shadow)}.myq.s-call{box-shadow:inset 4px 0 0 var(--accent),var(--shadow)}.myq.s-out{box-shadow:inset 4px 0 0 #cbd2dc,var(--shadow)}
.sched td.now{background:var(--accent-soft);font-weight:650;color:var(--accent-ink)}

@media (max-width:760px){
  main{padding:20px 14px 110px}
  h1{font-size:24px}.sub{margin-bottom:18px}
  .pagehead{margin-bottom:16px;gap:10px}
  .board{grid-template-columns:1fr;gap:14px}
  .stats{grid-template-columns:repeat(2,1fr);gap:10px;margin-bottom:16px}
  .tot{padding:14px}.tot b{font-size:28px}
  .qcard{padding:16px;gap:12px}.bign{font-size:38px}
  .item{grid-template-columns:1fr}.item>.row{justify-content:flex-start}
  .bar{grid-template-columns:90px 1fr 46px}
  .card{padding:16px}
}

/* ---------- big screen / TV (?tv=1) ---------- */
body.tv .top,body.tv .tabbar{display:none!important}
body.tv main{max-width:none;padding:28px 36px}
body.tv h1{font-size:34px}
body.tv .stats{grid-template-columns:repeat(auto-fit,minmax(190px,1fr))}
body.tv .tot b{font-size:52px}
body.tv .tot span{font-size:16px}
body.tv .board{grid-template-columns:repeat(auto-fit,minmax(440px,1fr));gap:22px}
body.tv .qn{font-size:28px}.tv .qname{font-size:17px}
body.tv .bign{font-size:64px}
body.tv .call{font-size:21px;padding:14px 16px}
body.tv .agent2{font-size:18px}.tv .agent2 .st{font-size:16px}
body.tv .mini b{font-size:30px}
body.tv .nowbox .big{font-size:30px}
@media (min-width:1600px){body.tv .board{grid-template-columns:repeat(3,1fr)}}
.dev{display:inline-block;margin-left:8px;font-size:11px;font-weight:650;padding:1px 7px;border-radius:999px;vertical-align:1px}.dev.on{background:var(--green-soft);color:var(--green)}.dev.off{background:var(--line2);color:var(--faint)}
@media (max-width:760px){
  .calltable thead{display:none}
  .calltable,.calltable tbody,.calltable tr,.calltable td{display:block;width:100%}
  .calltable tr{padding:12px 14px;border-bottom:1px solid var(--line2)}
  .calltable td{border:0;padding:2px 0;display:flex;gap:10px;font-size:14px}
  .calltable td::before{content:attr(data-l);flex:0 0 86px;color:var(--faint);font-size:12px;font-weight:600;padding-top:2px}
  .calltable td[data-l="Caller"]{font-size:16px}
}
.board.wideq{grid-template-columns:repeat(auto-fill,minmax(400px,1fr))}
body.tv .stats{grid-template-columns:repeat(auto-fit,minmax(150px,1fr))}
@media (max-width:760px){
  .board.wideq{grid-template-columns:1fr}
  .stats{display:flex;overflow-x:auto;scroll-snap-type:x mandatory;gap:10px;margin:0 -14px 16px;padding:2px 14px 6px;scrollbar-width:none}
  .stats::-webkit-scrollbar{display:none}
  .stats .tot{flex:0 0 132px;scroll-snap-align:start;padding:12px 14px}
  .stats .tot b{font-size:26px}.stats .tot span{font-size:12px;line-height:1.3}.stats .tot .x{display:none}
}
@media (max-width:760px){.nowbox .big{font-size:19px}}

/* live menu path (key presses) */
.trail{display:flex;flex-wrap:wrap;align-items:center;gap:4px;margin-top:6px}
.trail .stp{display:inline-flex;align-items:center;gap:4px;max-width:210px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;padding:3px 9px;border-radius:999px;background:#fff;border:1px solid var(--line, #e5e7eb);font-size:12px;font-weight:600;color:var(--ink, #111827)}
.trail .stp i{font-style:normal;color:var(--muted);font-weight:500}
.trail .stp.flow{background:var(--accent-soft);border-color:transparent;color:var(--accent-ink)}
.trail .stp.pending{border-style:dashed;color:var(--muted)}
.trail .stp:last-child:not(.pending){border-color:var(--accent);box-shadow:0 0 0 2px var(--accent-soft)}
.trail .key{display:inline-grid;place-items:center;min-width:24px;height:24px;padding:0 6px;border-radius:8px;background:var(--accent);color:#fff;font-size:13px;font-weight:800}
.trail .arr{color:var(--muted);font-size:12px}